TRUST + PRIVACY
Trust is foundational to how Ocicat operates.
We want every client to feel confident that their information, their project, and their investments are handled with the highest level of care. By choosing us, you can expect professional, discreet, and transparent service.
1. Data Protection
We and Squarespace (our website service provider) handle all collected personal data in line with UK GDPR and the Data Protection Act.
Your information will only ever be used for the purposes you have agreed to. Never for irrelevant marketing lists, third-party sales, or unrelated activity.
Project details are not shared beyond the Ocicat team member directly supporting you, unless you ask us to.
2. Transparency in Pricing
We are committed to clear, accurate, and upfront pricing.
Any extras or options we highlight are genuine requirements to deliver the work safely and correctly, never an attempt at unnecessary upselling.
Whether you source these ancillaries from Ocicat or another provider is entirely your choice. Our advice is impartial and based solely on what the task demands.
3. Discretion and Confidentiality
Your project is yours. We do not disclose details to competitors or third parties without your consent.
Ocicat will never “dual-bid” (submitting proposals for both your scheme and a competing one). We believe in honesty, fairness, and loyalty to each client.
Even at early enquiry stage, all discussions are treated as confidential, whether or not they progress to a contract.
4. Professional Integrity
Our recommendations are guided by safety, compliance, and efficiency. We do not cut corners or compromise standards.
Independence matters. Our advice is totally impartial, even if it means less revenue for us.
Every proposal or plan is based on professional judgement, industry best practice, and your best interests.
5. Conflicts of Interest
Ocicat will always disclose any potential conflicts immediately.
Where we recommend providers or subcontractors, this is done transparently, without hidden mark-ups.
You are always free to use your own trusted suppliers. Our role is to support, not to override.
6. Client Control
You remain in control of all key decisions. Our role is to provide expert input and clear options.
We respect your existing supplier relationships and will gladly work alongside them if requested.
We will never apply pressure to steer you toward a choice that isn’t right for you.
7. Accuracy and Accountability
Our plans, assessments, and recommendations are based on the best available data and experience.
If errors arise, we will acknowledge them openly and correct them promptly.
We maintain a clear record of changes, decisions, and costs.
8. Environmental and Social Responsibility
Ocicat recognises its responsibility to operate with awareness of environmental and social impact.
Where possible, we will recommend methods, equipment, or practices that reduce waste, minimise environmental footprint, and promote responsible use of resources.
We are committed to safe and fair practices that respect both the communities we work in and the people we work alongside.
9. Continuous Improvement
We welcome feedback and encourage clients to raise any concerns about transparency, fairness, or privacy.
Our processes and commitments are regularly reviewed to ensure they remain robust, practical, and in line with evolving best practice
10. Artificial intelligence
We make smart use of emerging technologies like AI. It’s useful for simple, low-risk tasks like data processing, checking tone/grammar, or optimising 3D prints.
However, AI can make mistakes, and cannot be held accountable if something goes wrong. That’s why we’ll never rely on it for safety-critical tasks, calculations, or any of our documentation.
These types of work will always be done by us, with the experience, instinct, and judgement they demand.
Oh, and we’ll never share personal or project data with any AI provider. Ever.